Lisa Clarke

This happened today. A client looked at me and asked: "Are you really willing to risk a $1M fee to hold your ground on this?" I didn't have to think about it. "Yes." Not because I don't want the business. Because if my opinion changes based on the size of the fee, then my opinion isn't worth much. At Pacific Catapult , we've built our reputation on operational truth-telling. Not telling clients what they want to hear. Telling them what they need to hear. We're fortunate enough to have a...

Most capable leaders already know this: failure teaches better than success. If you’re pushing hard enough, it tends to show up every couple of years. What’s interesting to me is how hard it is to get people to talk about it. People are comfortable sharing wins. They’re far less comfortable dissecting what didn’t work. I’ve found myself speaking more often about failed business decisions than successful ones, not because failure is interesting for its own sake, but because it’s useful. We’re...

Nobody really likes the word “lazy,” except maybe in the context of a lazy Sunday. In the business of quickly improving operations for...